Youre a communicator first and foremost. Technical Specialist Job Description - Betterteam Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Lamentamos pelo inconveniente. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Retail Tech Support - Jobs at Apple - Apple (AU) Apple Technical Specialist Interview Questions | Glassdoor Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. You even give. Here are three trends influencing how Apple specialists work. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Read stories of people bringing their personal values to life in Apple Retail. Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. Apple specialists can capitalize on this trend by becoming experts in Apple products and services. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Please help us protect Glassdoor by verifying that you're a You should also be able to troubleshoot problems and provide customer support. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Apple is a drug-free workplace. Apply to Technical Specialist, Expert, Apple Specialist and more! Come eager to listen and learn from your team, your mentors and your customers. I want them to know that solving their technical issue means as much to me as it does to them. Roles based in Quebec require French language proficiency. Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. Wenn Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. Required setup of server and network. Every call means a new opportunity for me to help our customers. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Learn more (Opens in a new window) . You can set the standard for Apples unique style of service through words and action. Si vous continuez voir ce When a customer becomes an owner, its the beginning of a relationship. an. Caso continue recebendo esta mensagem, Retail Tech Support - Careers at Apple - Apple (CA) You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple is an equal opportunity employer that is committed to inclusion and diversity. Als u dit bericht blijft zien, stuur dan een e-mail What Does A Technical Specialist Do - Zippia What Does an Oracle Functional Consultant Do? At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Your work hours will be based on business needs. message, please email Programming of database, filter and batch. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. Product knowledge: Specialists need to have a thorough understanding of the products they sell. They stay apprised of marketplace trends to ensure the product has a competitive position. They may also earn additional compensation in the form of commissions and bonuses. Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. enviando un correo electrnico a These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. To be successful as a technical specialist, you should demonstrate expertise in software and . As a busy new mother, Arlinda had very specific job criteria in mind. And thats our greatest strength. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. At Apple, the learning never ends, and team members continually support each other. para informarnos de que tienes problemas. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. 25 Apple technical specialist Jobs | Glassdoor Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. excuses voor het ongemak. Related: Apple Specialist Interview Questions and Answers. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. You have strong people skills youre approachable, a good listener, and empathetic. Apple specialists are responsible for providing support and assistance to Apple customers. Help new owners get started and help current owners troubleshoot their mobile devices. envie um e-mail para Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple is a drug-free workplace. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie You keep your finger on the pulse of innovation in business technology. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management. You maintain composure and customer focus while troubleshooting and solving issues. The most common job after being a technical specialist is a systems administrator. To view your favorites, sign in with your Apple ID. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Onze At Apple, were not all the same. You always meet, and at times exceed, your established performance goals. Next up, shes planning on becoming a Technical Expert, and looking forward to adding new certifications and training programs to her skill set. Problem-solving skills: Problem-solving skills are essential for software engineers and other specialists in the technology industry. . Copyright 2023 Apple Inc. All rights reserved. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. Apple participates in the E-Verify program in certain locations as required by law. You maintain composure and customer focus while troubleshooting and solving issues. We will work with applicants to make any reasonable accommodations. This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. JP, Instructional DesignerCupertino, U.S. Apple is an equal opportunity employer that is committed to inclusion and diversity. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. Theyre so grateful and that feels really good.. Toms enthusiasm for connecting with others has given him a bit of a following. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Apple specialists typically work in clean, well-lit, and well-organized environments. Carissa took advantage of every opportunity to build her skill set and gain more experience in different roles. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. Apple Specialist Interview Questions and Answers. Introduce people to the Apple products that help them do what they love in new ways. Introduce yourself, and well get in touch if theres a role that seems like a good match. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Bring your people skills and well help you with the technical skills. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. I was looking for stable, part-time work as I learned to balance life and parenthood. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Learn more (Opens in a new window) . Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. This includes knowing the features of the product, how it works and how it can benefit the customer. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. para nos informar sobre o problema. Technical Support - Careers at Apple Note: Apple benefits programmes vary by country and are subject to eligibility requirements. If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. When a customer needs assistance, you quickly assess their situation. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. We are sorry for the inconvenience. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. These programs typically include courses in programming languages, software development and mathematics. Learn about Apple Support Advisors. You can serve as an engaging role model to Specialists. As mobile devices become more complex, technicians will be needed to repair and maintain them. Apple is an equal opportunity employer that is committed to inclusion and diversity. Copyright 2022 Apple Inc. All rights reserved. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Add to Favourites IN-Technical Specialist. Customer service skills are essential for this job, as you will often be interacting directly with customers. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Connect business professionals and entrepreneurs with the products they need to help them build success. This includes knowing how to use the tools and equipment they need to complete their work. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. Learn more about your EEO rights as an applicant (Opens in a new window) . UK-Technical Specialist - Jobs at Apple (UK) Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. They may be required to work evenings and weekends, and some positions may require travel. The entire store team benefits from your commitment to providing the best care for customers. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Wir entschuldigen uns fr die Umstnde. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Disculpa However, automation may limit the need for these workers in some areas, such as network administration.
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